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We generally respond to requests for technical support on the same business day, and usually no later than the close of the next business day.

IF YOU DON'T GET A CONFIRMATION RESPONSE after submitting your request, you need to check your junk mail folder and/or add support@screenplay.zendesk.com to your address book.

For questions about an order, billing, registration, lost serial number, upgrade cost, or our online store, please contact Customer Service: sales@screenplay.com, or call +1 (818) 843-6557 (U.S., Canada, and International)

Submit a request

We require your FULL name, as your software is registered with us

We try to respond to all requests as quickly as possible, regardless of priority. Providing us with an honest self-assessment of your needs allows us to better prioritize after-hour support resources (evenings, weekends, and holidays).

All requests for technical support must include the serial number for your software product. If you don't have serial number, or cannot locate it, then select the checkbox below. MANUAL ACTIVATION requests MUST include the serial number of your product.

If you absolutely cannot provide your serial number, or you don't have one, select the checkbox above

Enter a DETAILED, one sentence description of your issue. Make sure to include the name of the program as well as the problem you need help with.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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    IMPORTANT: If you do not receive an emailed confirmation within 5 minutes of pressing Submit, check your spam / junk mail / Clutter folders, and whitelist our email address so our replies will be delivered properly.