I am Having problems E-mailing using the "Send to Recipient" feature?

We are currently aware of some issues with the "Send to Recipient" feature which we are investigating.
It is important to realize that because this feature does not work with your e-mail program you can still manually attach your StoryView document in your e-mail program if you need to send it to someone.
Some of the suggestions and issues we are aware of are listed below.

• Try using the Windows "Send to > Mail recipient" command in the context menu by right clicking on the file in Windows explorer or in StoryView's File > Open Dialogue.
• The Send to recipient feature does not work with the following programs:
  • AOL.
  • Any Web Based e-mail (except for hotmail)

If you have to access your e-mail by going to a website with your browser, e.g. yourname@excite.com or yourname@yahoo.com then your e-mail is web based and will not work.

If you have an e-mail program such as Outlook Express, and it is still not working, make sure that you have it set as the default e-mail program.

• Open the Internet Control Panel.
• Click on the Programs tab.
• Make sure your e-mail program is listed as the E-mail program.

Use our Tech Support Request Form and remember to include the e-mail program and your Internet service provider in the description field.

Tag: Outline 4D, StoryView