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Installation FAQ

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This section is for installation problems that apply to multiple applications and/or platforms.

  • What can I do if I updated to macOS 10.15 Catalina?
  • Should I upgrade to High Sierra Yet?
  • I've lost my serial number. How can I find it?
  • How do I deactivate a slot so I don't lose an install?
  • Scriptable Auto-activation for Multi-seat Licenses - Windows Screenwriter 6 (2022 install / activation)
  • Setting the TLS 1.0 preference in Firefox
  • Transferring Windows Screenwriter 6 to another computer
  • PR_CONNECT_RESET_ERROR or 'unsupported version' message / error while downloading
  • Giving Screenwriter 6.7 Permissions on Catalina, Big Sur, Monterey, & Ventura
  • "SECURE CONNECTION FAILED" during Mac Activation -- register.write-bros.com -- TLS 1.0 and 1.1
  • Error 105 during Activation and Launch using VirtualBox on Catalina
  • Activating Mac Screenwriter 6.7 (Alpha version) for the first time
  • Virtual Box runs very slow -- appears to slow down the whole computer
  • Adding Dropbox to VirtualBox workaround for Mac Screenwriter and Dramatica Story Expert
  • Creating a Shared Folder between your Mac running Catalina and a Virtual Machine
  • Activation Failed! Error Code 107 occurred
  • Send request for Response Code - Manual Activation
  • Upgrading from Screenwriter 2000/4.x or Earlier
  • Scriptable Auto-activation for Multi-seat Licenses - Mac Screenwriter 6.5
  • Removing older applications from your Mac
  • The Developer ID Installer certificate is expired
  • When I try to activate my software, the activation web page says my session has expired.
  • Instructions for setting up iChat for Screen Sharing
  • The following disk image(s) failed to mount, 'not recognized.'
  • "An unexpected authorization 20501 error occured. ID: ePAY : 20501 / : 265" when activating.
  • When I activate, it brings up a Challenge code and asks for a Response code. Where can I find it?
  • What's the difference between a Full version and a Trial Version?
  • Fixing a Macintosh .pkg that gets stuck in the 'verifying" stage...
  • "Error -5000 while verifying your authorization. Unknown error."
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